|
|
|
Frequently Asked Questions
Price guarantee - We try to keep our prices fair and reasonable all the time, but as we sell-off the few remaining pieces of a style and color, we may offer a price reduction on those last few items. If you buy a Sheepskin coat from our on-line store and the price is reduced within 30 days of your purchase, we will give you a store credit for the difference provided that the exact item (style, size and color) you purchased is in stock at the time of the price reduction. So, if you see a coat you like, go for it! You won't be out if there is a further price reduction! Just email us if you see a price reduction and we will arrange your store credit.
Log in errors: Please note - if you are a previous customer, and you get a log in error "that email id is already in use", then your email id is in our database. This applies to people who have requested that they be added to our mailing list. Please update your account information by highlighting "Customer Service" on the home page menu and selecting "Your Account". The default login password is "roo1" - all lowercase, no quotes. Once you login (only required if you place an order), you should change your password to something unique.
Sheepskin coats - Frequently Asked Questions:
| Q1. |
What is slink and how does it compare with shearling sheepskin? |
| A1. |
Slink is spring lamb hide. Shearling is hide from older sheep - typically one to two years old. Shearling hides are larger, thicker and the wool is indeed shorn to a uniform length (usually less than half an inch in length). Slink hides are softer, more supple and lighter in weight than shearling hides. The wool on slink hides is naturally short & curly and prickle-free - slink wool doesn't need to be shorn. Sometimes the wool on our slink hides is "ironed" straight to cater to those customers who prefer a more "fur-like" appearance on their coats. |
| |
|
| Q2. |
Why haven't I heard of "slink" before? |
| A2. |
Slink has been around since "cocky was an egg" (that's Australian for a really long time) but by its nature, it's supply is very limited and what is produced is highly prized and not widely distributed. Typically, because of its cost, lambskin slink has only been found in high-end fur salons in major cities (as a comparison, the cost of slink hides per square foot is double the cost of the finest Spanish Merino-entrefino hides). |
| |
|
| Q3. |
If slink is so good, why do you carry shearling? |
| A3. |
Slink is great, but as a full-service sheepskin supplier, we want to offer our customers what they want. Some people prefer the relative "heft" of shearling and or the very straight wool on shearling. Because slink hides are small in size, a slink coat is comprised of more panels than a comparable shearling coat. Some customers prefer fewer panels and seams. |
| Q4. |
Another website says "Don't be Fooled" by New Zealand sheepskins, claiming that they are uncomfortably heavy and inflexible. Is this true? |
| A4. |
Lower grade sheepskins from anywhere are going to be uncomfortably heavy and inflexible. Most of the lower priced sheepskin coats found on the internet, including those made in New Zealand or Australia, Spain or elsewhere are likely to be heavy and stiff - that's why the price looks so good. Interestingly, the very best sheepskin in the world - lambskin slink - is primarily sourced from New Zealand! |
|
|
| |
|
| Q5. |
Doesn't a sheepskin coat have to be thick and heavy to be warm? |
| A5. |
No. All sheepskin coats will keep you warm. The wool in a sheepskin coat is naturally warming and wonderful at retaining body heat. Natural sheepskin leathers and wool fur also breathe to facilitate air-flow and reduce overheating. By its nature, slink wool is the most efficient at thermal retention. Although a thicker and denser wool fur barrier will provide increased insulation to the cold, there is a tradeoff. Thick wool fleece makes coats heavier and bulkier and less supple and therefore they tend to be less comfortable. If you believe that thicker is better, be sure to buy an oversized coat with a generous cut to ensure that thick wool fleece doesn't constrict your movements and the circulation in your arms, chest and shoulders. Another disadvantage with very thick wool fleece is that it doesn't breathe as well as slink or fleece shorn to a half-inch length or less. Consequently, most people find heavy shearling coats to be uncomfortable to wear except in the very coldest weather (well below zero F). In our experience one of the most important factors in a warm sheepskin coat is the length. Coats which cover the rear-end will provide a warmer experience than those that are hip-length or shorter. A hood or a sheepskin hat also is a key factor in how warm you will feel.
All of our sheepskin coats will keep you warm. The longer the cut, the warmer you will be. We recommend that you make your selection based on the style you like best. |
| |
|
| Q6. |
Can I really return the coat if I don't like the fit, style or anything else? A lot of other companies will only do exchanges, if that. |
| A6. |
Yes - absolutely you can return a coat purchased from us for any reason. We stand behind everything we sell and we want you to be a happy customer. Our only requirement is that the coat be in brand-new, unused condition, tags intact and that the return be made within 14 days of delivery. |
| |
|
| Q7. |
How long does it take to receive a special order (size or color)? |
| A7. |
Our men's and women's slink sheepskin coats can be made to order and delivered to you in approximately 4 weeks. Our shearling coats for men and women will take 6 to 8 weeks. |
|
|
